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PCSTATS TechTip: When FireFox Crashes Constantly - PCSTATS TechTip: When FireFox Crashes Constantly
Tue, Feb 11 2014 | 2:00PM | Filed under: Tips| PermaLink Posted by: STAFF

One of our users was experiencing a lot of crashes in Firefox v25.0 The browser was relatively up to date, had been uninstalled and reinstalled a couple times and was even updated to the latest version from Mozilla... all to no avail.

For reasons that aren't clear to us, it turns out FireFox was creating thousands of Crash Reports which were "clogging up the system". A bit of digging revealed 88,955 crash reports totalling 2.56GB worth of data!! In the end, we solved the browser instability by manually deleting the entire Crash Report folder, as going to - History > Clear Recent History > Time Range to clear "Everything", check all boxes > Clear Now -  only caused the browser to have a heart attack and restart.

If you have a similar unexplainable crashing issue with FireFox, 1) check your system for a build up of crash reports, then 2) disable crash reporting.

To disable crash reporting in Firefox: Go to Tools > Options > Advanced > under the Data Choices tab uncheck "enable firefox health report" and uncheck "enable crash reporter" > OK.

To manually delete FF Crash Reports, go C:/Users/"username"/AppData/Roaming/Mozilla/FireFox/CrashReports/Pending and delete everything in that folder.


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