Office 2013 Crashes on Start Up - Solved - PCSTATS TechTip
After a couple days reading through posts about disabling Office Add-ins in
vain attempts to get Office 2013 applications to NOT immediately crash on start
up... PCSTATS has found the solution. We've tested it and it works.
If Outlook 2013, Excel 2013, Word 2013 or another program in Office 2013 is
crashing the moment you start the program, here's what you need to know to fix
Step 1) First, load up the application up in safe mode and disable all
Add-ons. For the purposes of this PCSTATS TechTip let's say Outlook 2013 is the
To start Outlook 2013 in safe mode (bare in mind starting an application in
safe mode is not the same as starting the OS in safe mode), hold down the CTRL
key and double click on the program icon. A window will pop up asking if you
want to start the Outlook 2013 in safe mode > click yes.
Go File > Options > Add-ons > the 'View and manage Microsoft Office
Add-ins" window will then list all the Active Application Add-ins, Inactive and
Disabled Application Add-ins. Go down to the bottom of the screen where it says
"Manage: COM Add-Ins" and click "Go..."
Uncheck all the add-ins displayed and click OK. Close Outlook.
Step 2) Go to Start and type "regedit" > in Registry Editor go >
HKEY_Current_User/Software/Microsoft/Office/15.0/Common > right-click on
"Common" and go New > 'Key' and type "Graphics". Right-click on "Graphics"
and go New > 'DWORD Value' > type in "DisableHardwareAcceleration".
Right-click on "DisableHardwareAcceleration" and choose Modify > assign it
Value of "1".
Open the Office 2013 application that was giving you problems, you'll now see
that it starts without crashing. Let PCSTATS know what you thought of this
TechTip by using the Feedback form!