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Office 2013 Crashes on Start Up - Solved - PCSTATS TechTip - Office 2013 Crashes on Start Up - Solved - PCSTATS TechTip
Fri, March 14 2014 | 5:38PM | PermaLink Feedback?

Office 2013 Crashes on Start Up - Solved - PCSTATS TechTip

After a couple days reading through posts about disabling Office Add-ins in vain attempts to get Office 2013 applications to NOT immediately crash on start up... PCSTATS has found the solution. We've tested it and it works.

If Outlook 2013, Excel 2013, Word 2013 or another program in Office 2013 is crashing the moment you start the program, here's what you need to know to fix things.

Step 1) First, load up the application up in safe mode and disable all Add-ons. For the purposes of this PCSTATS TechTip let's say Outlook 2013 is the problem application.

To start Outlook 2013 in safe mode (bare in mind starting an application in safe mode is not the same as starting the OS in safe mode), hold down the CTRL key and double click on the program icon. A window will pop up asking if you want to start the Outlook 2013 in safe mode > click yes.

Go File > Options > Add-ons > the 'View and manage Microsoft Office Add-ins" window will then list all the Active Application Add-ins, Inactive and Disabled Application Add-ins. Go down to the bottom of the screen where it says "Manage: COM Add-Ins" and click "Go..."

Uncheck all the add-ins displayed and click OK. Close Outlook.

Step 2) Go to Start and type "regedit" > in Registry Editor go > HKEY_Current_User/Software/Microsoft/Office/15.0/Common > right-click on "Common" and go New > 'Key' and type "Graphics". Right-click on "Graphics" and go New > 'DWORD Value' > type in "DisableHardwareAcceleration". Right-click on "DisableHardwareAcceleration" and choose Modify > assign it Value of "1".

Open the Office 2013 application that was giving you problems, you'll now see that it starts without crashing. Let PCSTATS know what you thought of this TechTip by using the Feedback form!

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