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ECS USA's Commitment to its Intel 6 Series Express Chipset Motherboard Customers - PCSTATS.com ECS USA's Commitment to its Intel 6 Series Express Chipset Motherboard Customers
Thu, Feb 03 2011 | 2:58PM | Filed under: Motherboards| PermaLink Posted by: STAFF

(NOTE - For the latest developments from every motherboard maker on this developing recall please see this PCSTATS article - Intel 6-Series Chipset Recall - Sandy Bridge Intel P67 & H67)

ECS ELITEGROUP USA (ECS USA) branch office has worked with Intel and has been made aware of a design flaw in its newest generation Intel 6 Series Express Chipsets (codenamed Cougar Point, B2 Stepping) which could, under normal operation, experience an issue with SATA ports 2-5 that may result in these SATA ports experiencing a functional issue over time.

ECS USA, along with all motherboard manufacturers, is working closely with Intel on containing the distribution of the B2 Stepping of this product on its motherboards. ECS USA takes pride in its products' quality and is passionate about offering the best possible customer experience. ECS USA stands by its products and is committed to its customers by offering the following:

- Immediate suspension of all sales of Intel 6 Series Express Chipsets (codenamed Cougar Point, B2 Stepping) in its channel.
- Upon availability of the new B3 Stepping of the Intel 6 Series Express Chipsets, ECS USA will replace customer's product with a brand-new one. New motherboards are expected in April. ECS USA will keep its customers updated on this schedule.
- Replacement for products currently in the market that are affected: P67H2-A(1.1), P67H2-A2(1.0), P67H2-A3(1.0), H67H2-M(1.1), H67H2-M3(1.0)
- Work closely with its distributors and reseller channel on the return and replacement of current inventory

For end users in the U.S. (48 contiguous states), ECS USA offers the following:
- Customers have the option to return the product at the original point of purchase for a refund.
- Customers who wish to keep the product or have any issue returning the product at the point of purchase, ECS USA will absorb the cost of the product exchange 100% by offering a product swap. If a customer has one of the above products, please communicate with ECS USA via one of the following methods to arrange a replacement once they become available:
Via e-mail (preferred method): elite@ecsusa.com
Via voice-mail: 510-771-0208. This is a voicemail, only.

Whichever method is used, customers should provide the following information in order to create a case number and allow for ECS USA to respond:
- Customer Name, Model Name, Serial Number, Purchased From (optional), Contact Number, E-mail Address, Shipping Address
- All support questions not related to the Intel 6 Series Express Chipset based motherboard replacement can be sent to our regular support channel.

"All motherboard manufacturers are affected by this news but we want to minimize our customers' exposure to the error detailed by Intel. This is why we want to offer our faithful customers the opportunity to get a refund. Or, if they want to wait for the fix we can get them a brand-new motherboard delivered to them at no charge" commented Ray Lin, Vice President of Motherboard and Graphics Card Business Unit of ECS USA.

ECS USA does not see the replacement of the Intel 6 Series Express Chipset based motherboards as a negative impact. Rather, it permits ECS USA to better tune its already greatly praised/ awarded Intel P67/H67 series and offer an even more perfect ECS Intel P67/H67 motherboards series, once Intel releases the new B3 Stepping chipset fixing the current issues.

For more information, please visit ECS at www.ecs.com.tw

FULL STORY @ ECS

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