(NOTE - For the latest developments from every motherboard maker on this developing recall please see this PCSTATS article - Intel 6-Series Chipset Recall - Sandy Bridge Intel P67 & H67)
Q: What exactly is the problem of Intel 6 Series Chipset?
A: The problem
has been stated that after a period of usage, the SATA2 ports on Intel 6 Series
B2 stepping chipset motherboards might experience some performance loss or
decrease. This issue will apply to all Intel 6 Series Express chipset based
motherboards. However, it will not be an issue for systems that connect to any
SATA3 ports (refer to your GIGABYTE User Manual for the layout/location of the
SATA3 ports). For more information please refer to “Alert for Intel® 6 Series
Express Chipsets and Intel® Xeon® C200 Chipsets users” which release by Intel, Jan 31st,
Q: What models have been affected by this issue?
A: All GIGABYTE P67/H67
series motherboards embedded with the B2 stepping 6 Series Express Chipsets are
Q: What action should be taken if I own/purchased a GIGABYTE 6 Series
A: GIGABYTE stands behind all our products, and is committed to
the highest quality product and customer support services. We recommend you
return your product to your place of purchase for a refund. GIGABYTE is working
with our vast network of distributors, and retailer/online dealers to streamline
refunds with minimal inconvenience to end customers.
Q: Does GIGABYTE offer a swap policy for GIGABYTE 6 Series
A: GIGABYTE will do it's best to reduce any disruptions.
Corrected product will be available near the end of April (pending Intel
production schedule). We encourage all customers to return their affected
product for refunds now. Those customers electing to keep the current flawed
motherboard and wait two months for a similar replacement motherboard will need
to register, and sign a release waiver form. Contact GIGABYTE Customer service
department for this option.
Q: When will the replacement be available?
A: According to Intel's
production plan, the 6 Series B3 stepping Express Chipset will be available in
volume by April. GIGABYTE will then, based on Intel's shipping schedule, produce
new motherboard models.