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Biostar USA announcement regarding Intel 6 series chipset design issue - Biostar USA announcement regarding Intel 6 series chipset design issue
Sat, Feb 05 2011 | 4:14AM | Filed under: Motherboards| PermaLink Posted by: STAFF

 (NOTE - For the latest developments from every motherboard maker on this developing recall please see this PCSTATS article - Intel 6-Series Chipset Recall - Sandy Bridge Intel P67 & H67)

On Jan 31’s Intel announced a flaw with the 6 Series where "In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives.” This fix will require a hardware modification or motherboard replacement which cannot be fixed by BIOS updates. Biostar has initiated a service notice guide for the 6 Series products to address customer concerns. However if you are enjoying the product and wish to continue to use the product until revised parts available, (ETA for replacements parts is April, due to production time) you are welcome do to so, but with caution. Problem is said to be affecting 5% to 15% of the products over a 2 to 3 year usage. At this moment, Biostar has stopped all shipments of P67 and H67 chipset motherboards.

In the meantime we would like to offer suggestions to the community for those who wish to continue to use the product until replacement parts are available.

1. Always back up your data just in case something goes wrong.
2. All Biostar P67 and H67 motherboards have at least two SATA3 ports, please use the SATA3 ports as the primary devices Note: So far this design bug is related to the SATA2 ports, SATA3 ports are safe to use.Even if you have SATA2 or SATA1 devices, they are safe to be used on SATA3 ports as SATA3 is backwards compatible with SATA1 and SATA2.
3. If you are still concerned and would like to return the product, please contact your place of purchase for return procedures. Many of Biostar authorized dealer is aware of the situation and will help to assist you..
4. Note: For the Intel 6 series chipset design issue, Biostar will offer advance replacement program which will include a return shipping label in return for customer convenience. Details of the advance replacement program will be announced on Biostar website when parts are available. ETA is April 2011.

Biostar Products affected sold Between 12-01-2011 to 02-01-2011


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