Like a lot of the people in the computer hardware journalism business, many of us here at PCStats got our start working tech at a computer store. Now if you've ever done technical support, you know the inherent difficulty of trying to troubleshoot a problem over the phone, especially when the customer is a computer novice. A lot of our work on the various Beginner's Guides can be directly attributed to our desire to make everyone's life easier by providing basic computer know-how in an easy to access form both here, and in the PCstats Newsletter.
There is a lot of free Microsoft software to be had, programs which enable better web surfing and help protect against spyware are just two types. PCSTATS Tips