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Two weeks ago, a Comcast repairman in Washington fell asleep in a customer's home. The customer, Brian Finkelstein, a student at Georgetown Law School, took the incident to the Internet. He shot a video of the repairman sacked out in his couch and posted it on his blog, Snakes on a Blog. The video, which he also posted on YouTube, is one of several recent examples of angered customers taping their interactions with customer service, then putting the experience online.