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Lenovo customer service hell, as you've heard |
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| Tue, December 16 2008 | 4:03PM | PermaLink |
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A few weeks ago, I ordered a Lenovo T400 laptop -- and from
what I had read, it was one of the best laptops in the market. With excellent
battery life (9+ hours with a 9-cell, switchable integrated/dedicated on
specific models, and LED screen), generally excellent reputation for ThinkPad
laptop's excellent reliability, it was really hard to resist this purchase --
considering the fact that my Dell Inspiron 6400 recently died. The Lenovo
T-series' features, performance, weight, you name it -- are as perfect as a
laptop would be. The funny thing is, many of these customer service articles
that I've been writing here on APH Networks started off with a couple
negative reviews, balanced with another handful of positive ones from
manufacturers such as BenQ, NEC, and Shaw Cable. And then it all stopped,
with the amount of reviews that we've been putting out every week for the
last couple years. Well, while I'll still write this week's review
(Hopefully!) despite spending time to write this article, here's a new one
for you: and right off the bat, I hate to say it but -- it's more than
negative. To clarify, I'm not trying to "get back" at Lenovo or anything, but
for accurate consumer reference only -- and be as objective as possible.
After all, Lenovo's laptops are attractive, that's why I bought one. Hello,
my first impression of Lenovo.
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http://aphnetworks.com/reports/lenovo_customer_service_hell_as_youve_heard
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